Contact Us
Whether you have a question about one of our reviews, a correction to flag, or a general enquiry about the non GamStop casinos we cover, we're here to help. This page has everything you need to reach the right person.
Email Us Directly
The quickest way to get a response is by email. Send your message to [email protected] and we aim to reply within 48 hours on business days. For more complex queries — such as detailed questions about a specific casino listing or editorial feedback — please allow up to 72 hours.
What to Include in Your Message
To help us respond as quickly and accurately as possible, it's worth including a few details in your email:
- The page or casino you're referring to, so we can look it up directly.
- A clear description of your query, suggestion or concern.
- Your preferred name — we don't need personal details beyond what's relevant to your question.
Types of Enquiry We Handle
Our team covers a range of topics across the site. Here's a guide to what we can help with:
| Enquiry Type | What to Expect |
|---|---|
| Review accuracy or updates | We welcome corrections. If something has changed on a casino we've reviewed, let us know and we'll verify and update. |
| Reader feedback | Your experience with any of the casinos we cover helps keep our content grounded. We read all feedback, even if we can't respond to every message individually. |
| Editorial or content questions | Questions about how we rate casinos, our methodology, or why a particular site is or isn't listed — we're happy to explain our approach. |
| Responsible gambling concerns | We take these seriously. Please see our responsible gambling page for tools and support resources relevant to GB players. |
| Partnership or commercial enquiries | Use the same email address. Please note that commercial relationships do not influence our editorial rankings or review content. |
Share Your Experience
First-hand accounts from players are genuinely useful to us. If you've played at one of the casinos we've reviewed on our non GamStop casinos guide and have something worth sharing — positive or negative — we want to hear it. Reader insights help us keep our assessments accurate and current, particularly as casino offers and conditions change frequently.
We can't publish individual player testimonials, but where feedback points to a meaningful change in a casino's service, terms or reliability, it feeds directly into our review process.
Who We Are
Online Casinos is an independent comparison site covering casinos not on GamStop for UK-based readers. We research and review offshore casinos that operate outside the GamStop self-exclusion scheme, giving readers the information they need to make informed decisions. You can learn more on our about us page.
Our editorial positions are based on research and are not for sale. Any commercial arrangements we have with listed casinos are disclosed, and commission does not determine ranking or content.
Response Times and Availability
We monitor our inbox on weekdays. If you contact us over a weekend or UK bank holiday, we'll pick up your message at the next available opportunity. We don't operate a live chat or phone line — email is the right channel for all enquiries.
If your question relates to the terms and conditions of this site rather than our editorial content, the terms and conditions page may already have the answer you need.
18+ only. Please gamble responsibly.